From the offer card in your Members Area you can opt out of any active bonus. Cancellation removes the unrealised credit but does not affect cash funds you have deposited or already converted to withdrawable cash.
Direct answer
Bonus cancellation at XM is a one-click action inside the offer card — you don’t need to contact support. The effect is straightforward: any bonus credit not yet converted to cash is removed; cash already in your account (deposits, converted bonus profits) is untouched. Open positions are not auto-closed but their margin recalculates immediately.
When you might cancel
- You want to deposit funds and the bonus terms restrict deposits while a bonus is active.
- You want to withdraw funds and the bonus terms make the withdrawal complicated.
- You no longer want to be subject to bonus volume or strategy rules.
What changes after cancellation
- Used margin on open positions may rise (since bonus credit no longer counts as buffer).
- Margin level falls; check it before cancelling to avoid an immediate stop-out trigger.
- You become ineligible to re-claim that specific bonus if it was a one-time offer.
Check the current XM bonus in your country
Country-specific deposit bonus ? Members Area verification required ? Bonus credit is not cash
FAQ
How is an XM bonus cancelled?
From the offer card in your Members Area you can opt out of any active bonus. Cancellation removes the unrealised credit but does not affect cash funds you have deposited or already converted to withdrawable cash.
Can I re-claim a cancelled bonus?
For one-shot promotions like the current country-specific bonus, no — one claim per verified person, household and IP. Recurring promos may be re-claimable on the next cycle.
Does cancelling a bonus close my account?
No. The account remains open and operational. Only the bonus credit is affected.
Related XM guides
- Old XM $30 Bonus Status
- Why Was My XM Bonus Removed?
- What are the terms of XM’s deposit bonus?
- Are XM Bonus Profits Withdrawable?
- Was my XM withdrawal rejected because of a bonus?