Yes, the XM bonus can be removed if the account violates promotion terms, uses an ineligible account type, is detected as a duplicate claim, comes from a restricted jurisdiction or triggers a rule such as early deposit/removal under the live terms.
Direct answer
Yes — XM can and does remove the $30 bonus credit, and in most cases the removal is the system enforcing one of a handful of well-defined rules. The biggest causes are: claiming twice from the same person or household, opening the bonus on an ineligible account type (Zero, Ultra Low, Shares), submitting KYC details that do not match documents, requesting a withdrawal before the lot-volume requirement is met, and trading patterns flagged as bonus abuse (hedging, arbitrage, multi-account). The credit is also automatically removed at the moment you request a withdrawal, since the credit itself is never paid out.
Why XM bonuses get deleted
| Reason | What XM checks | Recoverable? |
|---|---|---|
| Duplicate claim | Same name, address, IP, device fingerprint or payment instrument as another XM account | No — one bonus per person/household |
| Wrong account type | Bonus claimed on Zero / Ultra Low / Shares | No on that account; possible on a fresh Standard/Micro |
| KYC mismatch | Name / address / DOB on documents differ from registration | Yes — correct profile, resubmit |
| Restricted jurisdiction | Country of residence on KYC is on the excluded list | No — geo-blocked |
| Abuse patterns | Hedging, arbitrage, sub-second round trips, coordinated multi-account | Rarely — can void linked profit too |
| Early withdrawal request | Withdrawal filed before lot-volume requirement is met | N/A — credit is removed at withdrawal by design |
| Bonus expiry | Promotion T&Cs include time limits in some regions | No once expired |
If your bonus was deleted, do this in 4 steps
Read the email or notification
XM almost always sends a reason. Look for words like duplicate, jurisdiction, account type, or terms violation. The reason determines whether the situation is recoverable.
Check the account type and KYC
Open the Members Area. Confirm the account is Standard or Micro and that your name, address and DOB match your uploaded ID exactly. Most "lost bonus" cases trace back to this.
Confirm volume status
If a withdrawal triggered the removal, check whether you had actually completed the lot-volume requirement. The credit is removed at the first withdrawal request even if you have not yet hit the threshold.
Contact XM support with evidence
If you believe the removal is wrong, open a support ticket with your account number, the date of the bonus claim, and a screenshot of the volume counter. Generic complaints rarely succeed; specific evidence sometimes does.
Common mistakes that cause bonus deletion
- Opening a second bonus from the same household, IP or device under a relative's name.
- Picking Zero or Ultra Low for tighter spread, then trying to claim the bonus on it anyway.
- KYC documents with a name spelling that differs from the registration form (even by a single character).
- Hedging and arbitrage patterns that look like bonus abuse to XM's monitoring.
- Filing a withdrawal before the lot-volume counter is fully complete — the credit gets removed and the linked profit is held.
Check the current XM bonus in your country
Country-specific deposit bonus ? Members Area verification required ? Bonus credit is not cash
FAQ
Can the XM bonus be deleted?
Yes, the XM bonus can be removed if the account violates promotion terms, uses an ineligible account type, is detected as a duplicate claim, comes from a restricted jurisdiction or triggers a rule such as early deposit/removal under the live terms.
What should I verify before acting?
Check your XM Members Area, account entity, country eligibility, KYC status and the current promotion terms before trading or requesting withdrawal.
Is this financial advice?
No. This is an editorial guide to broker terms and workflow. Forex and CFD trading carries a high risk of loss.