From the XM login page choose “Forgot Password”. A reset link is emailed to your registered address. The Members Area password and trading platform passwords are managed separately.
Direct answer
XM uses two distinct password types per client: one for the Members Area (the broker’s portal) and one (or two) for each MT4/MT5 trading account. The reset flows are similar but separate.
Members Area password reset
Go to the XM login page
Click “Forgot Password”.
Enter your registered email
A reset link arrives within minutes.
Set a new password
Choose a strong password unique to XM.
Trading account password reset
Log into the Members Area
Choose the trading account.
Click “Change Password”
Set a new master (full trading) or investor (read-only) password.
Update MT4/MT5
The new password takes effect immediately. Re-login on all devices using the new credentials.
Check the current XM bonus in your country
Country-specific deposit bonus ? Members Area verification required ? Bonus credit is not cash
FAQ
How do I reset my XM password?
From the XM login page choose “Forgot Password”. A reset link is emailed to your registered address. The Members Area password and trading platform passwords are managed separately.
I no longer have access to my registered email. What now?
Open a support ticket from the public site; you'll need to verify identity again before email change is allowed.
Are passwords case-sensitive?
Yes, on both Members Area and MT4/MT5 logins.
Related XM guides
- How do I log in to MT4 at XM?
- XM MT4 and MT5 Guide
- How to Open an XM Account
- How is XM’s customer service?