SMS or phone verification is a common checkpoint before the XM no-deposit bonus is credited. Failed verification usually means number format, country mismatch or delivery issues.
Quick fixes
Use the same country code as your residence, remove leading zeroes if the form requires international format, wait a few minutes before retrying and avoid virtual numbers.
Why it matters
XM uses phone/SMS verification to reduce duplicate bonus claims and confirm that the account belongs to a real person.
When to contact support
If retries fail, contact support from the Members Area and ask for manual phone verification options.
FAQ
What is the short answer?
SMS or phone verification is a common checkpoint before the XM no-deposit bonus is credited. Failed verification usually means number format, country mismatch or delivery issues.
Where should I verify this?
Always verify in the live XM Members Area and in the official documents linked from your account entity.