If the XM $30 bonus card is not showing, the usual causes are country eligibility, entity assignment, account type, incomplete KYC or an expired claim window.
Most common causes
Your account is under an ineligible entity, your country is excluded, KYC is not fully approved, you chose an excluded account type, or the claim window has passed.
What to check first
Check account type, verification status, country of residence, duplicate household/IP rules and whether the Members Area has a Promotions or Bonus section.
When to contact support
Contact XM support only after your account is fully verified and the bonus still does not appear. Ask specifically whether your country, entity and account type are eligible.
FAQ
What is the short answer?
If the XM $30 bonus card is not showing, the usual causes are country eligibility, entity assignment, account type, incomplete KYC or an expired claim window.
Where should I verify this?
Always verify in the live XM Members Area and in the official documents linked from your account entity.