Yes. Both are available via the Members Area; phone numbers and email addresses are localised by region. Email tickets are typically answered within 24 hours; phone lines have local-hours coverage.
Direct answer
Email and phone are standard channels at XM, alongside live chat. They are the right tools for non-urgent issues that benefit from a written paper trail (compliance queries, withdrawal references) or for clients who prefer voice contact.
When to use which channel
| Channel | Best for | Typical response |
|---|---|---|
| Live chat | Quick account questions, KYC status, withdrawal status | Under 2 min during business hours |
| Email / ticket | Compliance, document upload, dispute trail | Up to 24h |
| Phone | Urgent or sensitive issues, voice clarity | Local hours |
Check the current XM bonus in your country
Country-specific deposit bonus ? Members Area verification required ? Bonus credit is not cash
FAQ
Does XM offer email and phone support?
Yes. Both are available via the Members Area; phone numbers and email addresses are localised by region. Email tickets are typically answered within 24 hours; phone lines have local-hours coverage.
Where do I find XM’s phone number?
In your Members Area, under "Contact Us" — the number shown is localised to your registered region.
Can I email about KYC?
Yes. Email/Members Area ticketing is the preferred channel for KYC issues because attachments stay tied to the case.
Related XM guides
- How is XM’s customer service?
- Does XM have Turkish live chat?
- Does XM assign a dedicated account manager?
- I can’t withdraw from XM — what should I do?
- Why is my XM account frozen or suspended?